Restricted mobility users

LeShuttle strives to provide an inclusive travel experience for everyone. Find out how we accommodate passengers with restricted mobility. 

LeShuttle offers you freedom to travel to Europe and the UK in the comfort of your own car.

If your vehicle has been adapted to accommodate accessibility needs, make sure you get the best price by letting us know about the adaptations in advance of your trip. Registering your car as an adapted vehicle is simple, and helps us make sure we can make your journey as smooth as possible. 

Register your adaptive vehicle

To help us deliver the best service, we recommend checking in no later than 1 hour and no more than 2 hours before your booked departure. This will give you enough time to make sure you can get situated, and allows our team to make sure you have the smoothest experience getting on board. 

Accessing our terminals

Our Folkestone and Calais Passenger Terminal Buildings are on one level, with parking spaces nearby for cars displaying a disabled badge. There is easy access to the shops, the Food Village, toilets and low-level telephone booths.

We recommend you make use of the facilities in the Passenger Terminal Buildings before the trip, as we can't guarantee access to toilet facilities on board. 

Changing Places

We have a Changing Places in the Folkestone terminal building, which includes an adjustable bed that lowers to ground level, a hoist and flexible wash basins in a large wash room with full shower facilities.

Changing Places are free to use and don't need to be pre-booked. The facility is clearly signposted, and you can get access to it by asking at the Customer Service desk. 

Quiet room 

For those travellers who need a calm, relaxed space, a quiet room is available on request, subject to availability. Visit the Customer Service desk in our terminal buildings to find out where an how to access them.

You'll find information about boarding on the screens inside the terminal building in both Folkestone and Calais. When your letter is called, follow the signs to the appropriate lane.

We try our best to board reduced mobility passengers first, so that our crew can easily identify any passengers who may, in the unlikely event of an emergency, require additional assistance.

Registered guide dogs travel for free on LeShuttle, so if you are travelling with a guide dog, it's best to let us know ahead of time. We need to comply with the Pet Travel Scheme (PETS) to waive the fee. You can easily let us know you are travelling with a guide dog when you book online, or by updating an existing booking before you travel.