Frequently asked questions for coach operators

Not unless you are carrying football supporters or have LeShuttle insurance with your booking.

Coaches should arrive at Check-in at least 45 minutes before departure for direct boarding and 90 minutes if you are planning to stop in the Passenger Terminal Building.

We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.

Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.

Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.

The coach driver will need a way bill and all drivers and passengers must be in possession of a valid 10 year passport.

It is very simple. Having passed through Check-in, coaches must proceed to the parking area for high vehicles adjacent to the terminal building for exit checks to be completed. Passengers can then visit the Passenger Terminal Building for all of your pre-travel needs, including restaurants, cafés, shops and bureau de change. When the departure is called coaches proceed through the security and border control area to the allocation area. Drivers should follow the green arrows and directions given by our staff to the platform and then onto the shuttle when directed by a member of train crew.

Now that the UK has left the EU, Folkestone's World Duty Free shop offers you incredible deals, up to 50% off the UK price.

Every person making a Duty Free purchase will be required to present a QR code when visiting the World Duty Free shop. The person who has booked the crossing can present the QR code from the booking confirmation or from emails relating to the crossing. You can also register by clicking here. It only takes a few seconds and you save time in the shop.

• World Duty Free
• Register for Duty Free
• Duty Free Limits